| Business
Continuity Services
At Hypertec BCDR, we offer a broad range
of business continuity services covering all major functional and operational
areas necessary to guarantee the availability of your critical business
processes, including:
User
Work Area Recovery
In the context of disaster recovery, users refer to your mission
critical employees that, if unavailable, can considerably damage your
business’ operations. The service we offer ensure that in the event
of a physical disaster (i.e. fire, flood, riots) to the office(s) of your
company, these ‘users’ are relocated to a nearby recovery
center where they will find a “seat” or a workstation outfitted
with the necessary equipment and supported by our highly sophisticated
network, electrical and telecommunications infrastructure, to enable you
to continue operating. This service is provided to minimize the downtime
for your mission critical employees and in turn reduce the total damages
of the disaster.
The user work area recovery seats come standard with the necessary equipment:
computer, monitor, telephone, and internet connection. We offer you the
option of choosing the specifications of your user work area recovery
seats such that it corresponds to that of your current workstations. Also,
we provide the option of leasing semi-dedicated and dedicated seats, allowing
you to choose a suitable work area recovery seat type that corresponds
to your business continuity plan and further mitigates the risk associated
with a disaster. Finally, you can expect to benefit from the following:
•
Large capacity
• State-of-the art facilities
• Fully redundant and available infrastructure
• Accessible recovery centers
• Flexible user work area configurations
• Option of leasing semi-dedicated
and dedicated seats
• Controlled access
Call
Center Recovery
To complement our user work area recovery services, we offer call center
recovery services that mimic your call center in the event of a disaster.
With the recent implementation of our Soft Switch solution and accompanying
software, Telephony @ Work, our team is capable of replicating any call
center, regardless of size or complexity, to truly provide your agents
with a replica of their present workstation setup. The user-friendliness
of our call center recovery services makes disasters seamless to your
agents, and, provided that we would entirely replicate your call center
and its functionalities both internally and externally, equally seamless
to your clients. Essentially, with our call center solutions, you can
expect to have a system that is:
•
Flexible and fully programmable
• State-of-the-art VoIP technology
• User-friendly
• Upgradeable
• Large Capacity
• Supported by a fully redundant
telecommunications infrastructure
Disaster
Recovery
In disaster recovery, data refers to information that if compromised or
lost can cause a considerable amount of damage to a business’ operations.
This sensitive data is most traditionally found in the company’s
servers, including production, exchange, firewall, and Web servers among
others. The services we offer ensure that in the event of a physical or
logical disaster, the data will be fully backed up in the form of a hot
site, for data replication or data mirroring, cold site, or warm site.
In addition, if you have identified your recovery time objective to be
in the 24 to 48 hour range, through our partnership with Agility Recovery
Solutions, we offer ‘Quickship’ solutions that will provide
you with leading edge equipment – Intel based servers, mainframe
computers, personal computers, routers etc – ensuring that your
business interruption time is at a minimum.
The advantage with Hypertec BCDR is that this data will be supported by
our Tier IV redundant network, electrical and telecommunications infrastructures,
ensuring the maximum level of availability, and minimizing downtime. Moreover,
the sheer amount of data center space that is available in our recovery
centers makes it such that we can support numerous businesses of any size
in the event of a major disaster. Ultimately, you will profit from:
•
Large capacity
• State-of-the art facilities
• Flexible disaster recovery services
• Experienced staff
• Quick and reliable service
• Controlled Access
For more information, please do not
hesitate to contact us. We will be
glad to answer any of your questions.
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