Infrastructures
At Hypertec BCDR, we take pride in
our high capacity, sophisticated and robust infrastructures. We believe
our ability to provide continuity and hosting solutions while maintaining
this high level of availability, assurance and affordability is what sets
us apart us from our competitors.
Our hosting and continuity services are supported by a state-of-the-art
Tier IV data center. The requirements for Tier IV data centers are such
that the power, cooling and telecommunications must be fully redundant,
and that the proper security measures are taken to ensure that the data
centers are compliant with the Tier IV standard (see the White Papers
on our homepage ‘Uptime Institute Comparison Chart - Data Centers’).
Electricity
For a recovery center to ensure a high level of availability for
its servers, the most indispensable element is the redundancy of power.
Backed by state-of-the-art rotary powered diesel UPS generators, we supply
our clients with a power redundancy of n + n (or S+S). Essentially, this
means we have generators that produce twice the amount of the necessary
power to run the data center and work area recovery seats. This is implemented
to guarantee that the servers installed in our data center never fail
due to power shortages and/or planned maintenance, as they are fully backed
up, and thus drastically reduces the overall downtime for our clients.
Cooling
The increasing popularity of highly dense blade servers has severely
changed the scene for many hosting and disaster recovery services providers.
Given that this server technology has incredible processing power relative
to its small size, there is an increasing and oftentimes overwhelming
amount of heat that is generated as a byproduct. Many of the current data
centers available on the market were built before the introduction of
blade and/or cluster technology, and are thus not able to accommodate
for heat intensive servers. At Hypertec BCDR, we offer the highest level
of redundancy, n + n (or S+S) for the air conditioning units in our data
center. Similar to our electrical infrastructure, we have two times the
amount of cooling necessary to operate continuously such that if all our
running air conditioning units fail, we have a full set of backup units.
Furthermore, to further sustain the Heating and Ventilation Air Conditioning
(HVAC), the data centers are supported by raised flooring with a height
of 36”. This type of floor allows for air conditioning systems to
circulate cool air through the floors and help to keep computer equipment
cool. This type of flooring also allows for more data and electrical wiring
to be run underneath the floor panels, providing the uppermost cable management
system. This is implemented to assure that the servers installed in our
data center never crash due to overheating and thus further reduce the
overall downtime for our clients.
Telecommunications
Throughout its tenure in the information technology domain, the
Hypertec Group has established strategic partnerships with key players
in the field of telecommunications. Among these telecommunication companies,
Hypertec has partnered and established links with several Tier 1 internet
service providers in Canada including, Bell, Telus, Rogers (Sprint), Videotron
and Allstream. This multi-homed internet backbone guarantees full redundancy
such that in case one of the suppliers’ networks fails there are
four others to keep our clients’ network and internet connected.
Furthermore, the recovery and data centers are fully wired with fiber
optic cable, and our telecommunications infrastructure is capable of offering
connection speeds of up to OC192 or 9.6 gigabits per second. This is implemented
to ensure that the servers installed in our data center and/or users redirected
to our work area recovery seats, are provided with the fastest connection
speed and are always online.
Security
At Hypertec BCDR, we understand the importance of our clients’
data. Accordingly, we have invested heavily in security hardware including
access card systems, CCTV cameras, pre-action fire suppressors and turn-style
doors, as well as 24-hour security guards to assure maximum protection.
We have taken the responsibility to manage the identification, authentication
and level of authorization to all users via access cards. Furthermore,
we have implemented access policies and procedures concerning the handling
of the user access cards that are regularly audited and improved, to ultimately,
control access within the building and its respective quadrants. This
is implemented to ensure that your data and users are entirely and constantly
safeguarded.
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